Kota Tinggi District Council has been awarded MS ISO 9001:2015 Certification
Introduction to the Quality Manual
This Quality Manual explains how the quality management system operates and provides guidance to the KOTA TINGGI District Council (MDKT) quality management system. This quality manual is prepared to meet the goals and objectives of the MDKT Quality Management System.
This Quality Management System (QMS) contains certified documents, including policies, procedures, quality policies, quality objectives, brief descriptions and records. This document provides guidance to employees when carrying out the production and delivery of products or services to MDKT's customers as well as continuous improvement of products or services.
This QMS was created to meet the requirements of the international standard ISO 9001:2015, Quality Management System – Requirements and is also subject to applicable laws and regulations.
Purpose
The purpose of this Quality Manual is to:
a) Explain basic information about the MDKT organization;
b) Explaining the SPK in the management of Development Control, Licensing Control Management, Assessment Tax Management and Management of Provision and Maintenance of Public Facilities and Infrastructure in line with the requirements and requirements of MS ISO 9001:2015;
c) Outlines the basic policies and principles for each activity in providing management of the Development Control process, Business License Management, Assessment Tax Management and Management of Provision and Maintenance of Public Facilities and Infrastructure.
Organizational Policy
The Council's commitment is to provide fast, accurate, effective and friendly services and to take the initiative to improve the quality of services for customer satisfaction through good governance.
Scope of Implementation
This document describes the quality system that must be adhered to by MDKT employees. This quality system is provided to meet the requirements of the MS ISO 9001:2015 standard. This standard takes into account the services provided by this organization. The scope of MDKT certification includes 5 main processes as follows:
a. Building Renovation Management Process
b. Process for Managing Amendments to the Valuation List
c. Transfer Management Process
d. Trade License Application Process
e. Approval Process for Application for Development of One Stop Centre
The implementation of key processes is supported by management processes and support processes.
This quality manual contains documents that include the organizational structure, identify management responsibilities and references to organizational processes and procedures supported by relevant documents and records.
Quality Policy
MDKT will ensure that the product production process and service process of Change Management, Amendment Management to the List, Transfer Management and Trade License Application Management are carried out efficiently, accurately and effectively to meet customer needs through the implementation of the MS ISO 9001:2015 Quality Management System and meet the requirements of the laws and regulations set.
MDKT is also fully committed to carrying out improvements to the overall Quality Management System and ensuring that quality objectives are adopted by all departments as a guide in carrying out tasks. The Quality Management System will be reviewed according to the specified period through Management Review Meetings.
i. The YDP, which leads top management, is responsible for formulating quality policies.
ii. This policy is achieved through the implementation of a Quality Management System based on MS ISO 9001:2015 which is always ensured to be appropriate and effective at all times in line with the vision, mission and objectives.
iii. This policy will be disseminated to MDKT staff and will be reviewed to ensure its suitability at all times.
Source: Community Development Department (Updated 24 July 2022)